1. What is rainbowdrywell.com?
rainbowdrywell.com is an attempt by a team who want to bring the best of e-commerce experience to the Indian & International customers. You would find genuine products of our brand here. Quality of service and privacy of our customers is top most priority for us.
2. Is Rainbow Drywell a marketplace?
No, we are not a marketplace. All the products sold on Rainbow Drywell are sold directly by us. We manufacture and stock the products in our own factories/warehouses, which ensures speedy delivery to our customers and high level of quality checks.
3. Who we are?
We are a team of young professionals who want to provide best of online shopping experience to our customers. We run our own warehousing operations in Mumbai/Thane to
enable us to fulfil your orders and deliver it on time.
4. Have suggestions for us?
We are always interested in feedback from our customers. What they want next? Please feel free to write to us at info@rainbowdrywell.com.
5. How much time does it take for an order to arrive?
Usually, it takes 5-7 business days in all major cities of India, for rest of the India it usually takes 7-10 business days. It usually takes 10-15 Business days for international deliveries.
6. What are the delivery charges to my location?
We do not take any delivery charges for orders from India. However, for orders from outside India, we usually take a delivery charge of $30-$50 per product.
7. My order has failed but my money has been debited from my account. Now what should I do?
Please e-mail us on info@rainbowdrywell.com with your purchased order number or Payment transaction ID. We will immediately process the order so that you get your product as soon as possible.
8. How can I Track my order status?
You will receive the mail regarding your shipment details and tracking id will be provided of the courier service. Also, you may visit order history page to see tracking details of your order.
9. How can I cancel or change my order?
Just drop an email to info@rainbowdrywell.com with reference number of your purchase order within 24 Hours of your order.
10. Does Rainbow Drywell provide cash on delivery in my city?
Currently we are not providing COD in any city.
12. I have paid via netbanking/debit/credit card, how will I get refund?
We shall be refunding money back into the same account via which you had paid for your purchase on Rainbow Drywell.