We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must be cancelled. The reasons include limitations on quantities available for purchase, limitations in serviceability of pin codes, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in an hour after you place the order.
1. Refunds
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account.
Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.
Please feel free to mail us at info@rainbowdrywell.com if you have any questions.
2. Shipping and Cash on Delivery (COD) Fees
Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.
3. Returns Policy
The entire process takes about 5-7 business days. Thank you for co-operation and patience.
We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, write a mail to us within 7 days from the date of delivery and we will try to resolve as follows:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement.
In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
In case a product comes with manufacturer warranty, customer should contact us and follow the return/replacement procedure as per the policy.
In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 200 subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
Refund shall be initiated once the products reaches back to our warehouse and necessary checks are completed to clear the refund process.
We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
We hold the right to deduct shipping charges of Rs.99 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
In case of multiple products orders, return request should be placed together for all the products you want to return.
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.99 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
NOTE: Products that have been tampered with, opened and/or used cannot be returned.
4. Exclusions
Due to large dimensions, we won’t be able to accept returns if the product that has been shipped has no manufacturing defects and is as per customer order. Also, we will not be able to accept returns if the product is ordered in error or if the customer has ordered wrong size.
5. Mode of Return
To provide highest standards, subject to the above-mentioned terms and conditions, the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs. 200.
You may contact our Customer Care within 7 calendar days of having received the product and request a return/exchange, subject to the above-mentioned terms and conditions. We shall process the return/exchange subject to receipt of the products at our location in unused condition and in its proper packaging along with the invoice, failing which return/exchange may not be possible.
While returning the products, we request you to retain the courier docket number for future reference.
Please e-mail us at info@rainbowdrywell.com if you have any questions.
